Truecolours Textiles

RETURNS & EXCHANGES

Please note that fabrics are cut to order and cannot be exchanged or returned. All fabrics bought on truecolourstextiles.com are first quality, inspected and carefully hand-packed before dispatching. Please contact the office if goods are found to be faulty or damaged.
The charm and characteristics of hand-dyed, hand-woven fabrics lie in the irregularity of their weaving. These irregularities are perfectly normal characteristics of the fabric, which should not be considered a fault.
Customers are advised to follow washing instructions and handle the fabrics with care. All fabrics, besides the naturally dyed fabrics can be washed following washing instructions:

  • Wool Machine Wash 40 degrees
  • Do not bleach
  • Iron max. 110 degree
  • Dry clean
  • Do not tumble dry

 

Naturally dyed fabrics needs even more special care and will last following our washing instruction:

  • Hand wash or Mild Machine was separately in 30 degrees.
  • Dark colors may bleed, should be washed separately
  • Mild Detergents/Natural Detergents only
  • Do not scrub
  • Do not bleach
  • Iron on reverse, max. 110 degree
  • Do not dry clean
  • Do not put in tumble machine, dry reverse in shade

 

Being natural means a lot of hand process is involved for making these chemical free fabrics. Although we are doing our upmost best and handle all fabrics with delicate care there is slightly more possibilities of small stains then at a conventional mill fabric process. We will check all fabrics well before shipping to you and we will only forward to you what is acceptable for being natural and only if fabrics are useable. 

For new fabric orders same fabric as last time colors and feel from naturally dyed fabrics can varies at time due to the colors and ingredients used all from Nature.

Fabric colors may vary slightly between print runs, and differences may exist between colors as they appear in photos on the fabric’s product page and the actual fabric.

Cancelling an order for free is only possible before the fabric has been cut according to ordered quantities.